FAQs

We provide a variety of lighting options, including LED, traditional, outdoor, and decorative lighting.

Yes, many of our products are designed to be energy-efficient, including a wide selection of LED options.

You can view our lighting recommendations on our blog page "how to choose..."

If you are still confused, Our expert team is available to provide personalized guidance. Contact us for recommendations tailored to your needs.

Yes, all our products come with 365-day warranties. If you have any questions regarding your product warranty, please contact our customer service team at service@homebaa.com.

We accept all major credit cards and PayPal, providing you with flexible and secure payment options. All prices on our website are listed in USD by default. If you choose to view prices in a different currency, please be aware that these are for reference only; all transactions will be processed in USD at the current exchange rate.

All orders are processed within 5-7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Once your order has shipped, you will receive an email with a tracking number and a link to track your package. You can also use this number to track your order on our website.

You can contact customer service to change the address or product information before the order is shipped, but it cannot be changed after the order is shipped.

If you did not receive an email about your order delivery, please check your spam or junk folder as sometimes emails may be mistakenly filtered. If you still cannot find the email, ensure that you provided the correct email address during checkout.

For further assistance, you can contact our customer service team at service@homebaa.com. We will be happy to help you track your order and update you on its status.

Shipping time depends on your location and the shipping method you choose. Please refer to: Shipping Policy

Please note that processing usually takes 5-7 business days. If the processing of your order takes longer than expected, we will send you an email notification.

There are a few reasons why your shipping information might not be updated:

Carrier Delays: Sometimes, shipping carriers experience delays in updating tracking information. This can happen during high volume periods or due to unforeseen circumstances.

Processing Time: Your order might still be in the processing stage. Please allow 5-7 business days for order processing before it is shipped.

Time Zone Differences: If your package is being shipped internationally, there may be delays due to time zone differences and customs processing.

Weekends and Holidays: Shipping and tracking updates typically do not occur on weekends or holidays.

If your tracking information hasn't been updated for several days, please contact our customer service team at service@homebaa.com for further assistance. We will help you track your order and provide an update on its status.               

Your order may be divided into two or more packages for several reasons:

● Item Availability: Different items in your order may be shipped from different warehouses, resulting in separate packages.

● Size and Weight Restrictions: To ensure safe and efficient delivery, we may need to ship items separately based on their size and weight.

● Expedited Shipping: If you selected expedited shipping for certain items, they may be shipped separately to meet the faster delivery timeframe.

● Backordered Items: If some items are temporarily out of stock, we may ship the available items immediately and send the backordered items in a separate package once they are back in stock.You will receive individual tracking numbers for each package, allowing you to track their progress separately.

If you have any questions or concerns, please contact our customer service team at service@homebaa.com. 

Shipping costs vary based on selected items, address, and shipping method. Specific fees will be shown at checkout.

We have a 30-day conditional return policy, which means you have 30 days after receiving your item to request a return. 

To initiate a return or exchange, please follow the steps below:

● Contact Us: Email our Customer Service team at service@homebaa.com and provide your order number and reason for return or exchange.
After confirming that your order information meets the return and exchange conditions, our Customer Service team will give you the shipping address.

● Confirmation: Once we receive and inspect the item, we will process your return or exchange and notify you by email.

Once we receive and inspect your returned item, we will process your refund within 5-7 business days. The refund will be issued to the original payment method. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account which ranges from 10-30 business days.

If you have any questions or concerns, please contact our customer service team at service@homebaa.com.

If you receive a wrong, defective, or stained item, please follow these steps:

● Contact Us: Email our customer service team at service@homebaa.com within 7 days of delivery. Include your order number and a description or photo of the issue.

● Receive Instructions: Our team will provide you with instructions for returning the item or arranging a replacement.

● Return or Replace: Depending on the situation, we will either send you a replacement item or issue a refund after we receive and inspect the returned item.

We apologize for any inconvenience and will work quickly to resolve the issue.

You can reach our customer support team through online live chat or contact us via email at service@homebaa.com.

Currently, we do not offer installation services, but our products come with detailed installation instructions.

For further assistance, please visit our Contact Us page or get in touch with our service team at service@homebaa.com.